Open 7 days a week
9 am - 5 pm
Open Weekdays and Saturday
10 am-4 pm
Questions? Contact Us
Zip past the Ark

Know Before You Go

Frequently asked questions about our park and activities. 

Reservations are recommended to ensure you have a set day and time, but we do accept walk-ups as space allows.

Online or call us at (859) 824-2901. Be aware that we charge the payment in full at the time of booking. We have a 24-hour cancellation policy.

Please arrive 30 minutes before your tour time to check-in. All tours begin on time and cannot be held for late arrivals. No refunds will be given for late arrivals or missed tours. We will do our best to add you to a later tour if space allows. This is not guaranteed.

We ask that all guests arrive 30 minutes before their scheduled tour time. We need to consider the tours scheduled after yours and may not be able to accommodate late arrivals. Your tour may have to leave without you if you are not here on time. No refunds will be provided.

If you want to cancel your reservation 24+ hours in advance,  a $20 processing fee will be applied, and the remaining balance will be refunded to the card used to make the reservation.

For cancellations LESS THAN 24 hours in advance, you must pay the balance in full. 

To transfer your reservation to a later date 24+ hours in advance, a $10 transfer fee will be applied, and the remaining balance will be returned to you on a digital gift card via email. This gift card is valid for FIVE years. Rescheduling reservations is your responsibility. Gift cards are NOT refundable. 

We do not offer transfers for reservations LESS THAN 24 hours in advance. The fee will be charged in full.

DISCLAIMER: Screaming Eagle Adventure Parks cannot guarantee that requested transfers to a later time, with LESS THAN 24 hour’s notice, but will do their best to accommodate.

After booking your tour, you will receive an email confirmation with a link to fill out your waivers. You can also fill out waivers for minors and share the link with other people in your group. If you cannot fill them out ahead of time, please arrive an extra 15 minutes early to complete them at the check-in counter. 

Yes. There are bathrooms at our check-in area; however, there are no bathrooms on the tour.

Yes. We have water points throughout the tour. Be prepared to go over an hour without water. 

No. We do not have lockers for large items. We can secure your car keys or small item at our check-in counter. Please leave your belongings with a person not participating in the tour or lock them in your car. If you choose to take your keys, phone, or camera on tour, please make sure they are secure. We are not responsible for lost or broken items. We do allow small backpacks or fanny packs but urge you to take only essential items as bulky bags make your tour less comfortable. 

We operate rain or shine except in severe weather. The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms, close lightning, or high winds. However, tours will run in the rain and after a storm has passed. Weather may delay the start of a tour, but unless the weather is severe and expected to be so for an extended period, the tour will not be canceled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.

Bad weather seldom results in canceled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go. No refund will be given for a tour missed because of inclement weather that we did not cancel.

If we cancel your tour, a full refund will be given, or you may transfer to a different date at no charge. 

We make every effort to watch the forecast and make the call beforehand, but if conditions worsen while on tour, our staff is trained to make decisions as to when to continue and when to reschedule. Sometimes the safest call is to stay in place. Our platforms are grounded. Depending on how far you made it through the course, we can reschedule or partially refund you.

Bad weather seldom results in canceled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go. No refund will be given for a tour missed because of inclement weather that we did not cancel.

If we cancel your tour, a full refund will be given, or you may transfer to a different date at no charge. 

Closed-toed shoes are a requirement. 

This means sneakers or boots with a full heal/back. No crocs, sandals, or 5-toed shoes allowed. People with improper footwear will not be allowed to go on tour and no refunds will be given.

Dress appropriately for the weather

Comfortable clothes are recommended. We zip line rain or shine so wear clothes you don’t mind getting a little wet or sweaty. You will be wearing a harness that goes around your waist and thighs so we recommend wearing clothes that will cover those areas. Short shorts and tube tops are not recommended. Please wear shorts under dresses or skirts. Wear layers in cold weather.

Secure long hair.

You don’t want hair to get tangled in the equipment. Helmets are required, so a low ponytail, bun, or braid is the most comfortable. It is permitted to wear thin bandanas, beanies, or other head coverings under your helmet.

Glasses and sunglasses can be worn.

If you plan on taking them off during the tour, we recommend a strap. They may break if you put them in your pocket.

Do not wear loose articles of clothing, dangling jewelry, or large hoop earrings. 

Bring ID. The payer must bring a photo ID and the credit/debit card used to make the reservation. Names on both the ID and card must match the name on the reservation.

Bring any necessary medication. Items such as inhalers, epi-pens, or nitroglycerine pills need to be with you and our guides need to be made aware of conditions requiring these types of medications. 

Yes. We STRONGLY suggest you have them secured by a strap or otherwise. We are not responsible for lost or broken items. Our guides take FREE pictures of your tour so you can leave the camera behind!

Yes as long as it is small. Large bags can get in the way of your good time! You do not need to carry water as we will have water points along the tour. We can secure small items at the front desk. Leave all other items with a person not participating in the tour or in your car.

We have years of experience, and our guides are all CPR, Wilderness First Aid, and High Ropes Rescue trained. We meet or exceed all ACCT and PRCA guidelines. Our course is constantly checked and rechecked as well as inspected by an outside ACCT certified inspector. You will not find a safer or more experienced zip line canopy tour course in the United States (besides our other locations). Guaranteed!

Our course uses the Vertical Trek Innovations Continuous Belay System which allows for seamless transitioning between zip lines, bridges, high rope elements, platforms, and much more all while maintaining a life-rated connection. This continuous belay system holds the highest safety ratings in the industry and is trusted by over 500 zipline courses worldwide. Unlike many other belay systems, Vertical Trek Innovations does not allow accidental disconnects while on the course.

You do not need any experience before visiting us. You may come as a beginner, but you will leave feeling like a pro!

No. Our guides will provide instructions before and during your tour. You may come as a beginner, but you will leave feeling like a pro! 

No. Our guides will take care of you from start to finish. 

We recommend you be in moderately good health.

You should be prepared for some light physical activity such as climbing stairs, crossing bridges, and walking short distances over uneven terrain. A certain level of physical mobility is required for this course. Participants will be required to extend their arms and actively use their hands when steering, braking, and in proper zipline position. Need more info?

Ziplining is not for those with recent joint or bone injuries, heart conditions, pregnant women (beyond the first trimester), moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations. If you require fast-acting medication (like epinephrine), bring the medication with you on the tour and make your guide aware of your condition prior to departure. Need more info?

Ziplining is not for those with recent surgeries, joint or bone injuries, heart conditions, pregnant women (beyond the first trimester), moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations. If you require fast-acting medication (like epinephrine), bring the medication with you on the tour and make your guide aware of your condition prior to departure.

Ziplining is not for those with recent joint or bone injuries, heart conditions, pregnant women (beyond the first trimester), moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations. If you require fast-acting medication (like epinephrine), bring the medication with you on the tour and make your guide aware of your condition prior to departure. Need more info?

We offer a small selection of free photos of your group. Our team of experienced guides will capture your Zipline and Aerial Course experiences while you are on the course (this service is not available for other activities). A link to view and download your pictures will be emailed to the address provided on your waiver.

All free photos will be accessible to Screaming Eagle Zip Lines and its affiliates and may be used in advertising materials in accordance with each guest’s waiver. For more information, please contact us.

Screaming Eagle Zip Lines does not consider our free photos service a part of your tour package. Occasionally technical failures, weather, or other problems arise. Unfortunately, due to the unreliable nature of this service, we cannot offer any compensation in case of unavailability or poor quality. If you do not receive our pictures in two business days, check your spam folder and then contact us so that we can ensure the email entered is correct.

Some of the zip lines are visible and others are amongst the trees and would not be visible. You can ask your tour guide where a good spot might be to see your group. You can watch your group go through the Eagle’s Nest Aerial Adventure Course.

For zip line tours: Children can go unaccompanied as long as they are at least 8 years old and at least 75 lbs. 

For the Raptor’s Nest – Aerial Adventure Children’s Course: All children must be at least 4 years old. Children who cannot reach 70 inches while standing flat-footed must have an accompanying adult ($19.50 add-on). Each accompanying adult must be at least 18 years old and may assist up to two children. Accompanying adults are subject to the same weight requirements (max weight: 250 lbs. for females, 285 lbs. for males).

For the Eagle’s Nest – Aerial Adventure Adult Course: Children can go unaccompanied as long as they are at least 10 years old and can reach 70 inches standing flat-footed. 

All participants must have a signed waiver. Guardians must fill one out for all minors under 18.

If you want to! Tipping is not a requirement, but our guides work very hard before, during, and after each tour to provide a safe and fun atmosphere for our guests. Any tip you would like to give is greatly appreciated but not expected! 

Don’t have cash but want to tip? At the end of your tour, you can ask our staff to add your desired tip amount to the card you made for the reservation. 

Yes! We offer a 10% discount to veterans. Please call to make your reservation so that we can apply the discount. Then present your ID when you arrive for your tour. If you are joining us as a walk-up, just show your ID at the check-in counter when booking. Thank you for your service! Fun fact: the owner and founder of Historic Banning Mills, American Adventure Park Systems, and all Screaming Eagle Aerial Adventure locations is an Army Veteran. 

Yes! We welcome groups and offer a 10% discount for groups of 10 or more. Bring your company, camp, church, or any group of friends and family!

There can only be one point of contact and payment for your group. You can collect the money from your group however you want, but the full reservation amount must be paid on one card. The person who made the reservation must be present to check-in and have the card used to make the reservation and an ID with the name used to make the reservation.

Reservations are required for groups. Please call or email us at info@arkencounterzip.com to set up your reservation and receive your group discount.

When making your reservation, we require 25% of the payment (non-refundable) at the time of booking and the remaining 75% must be paid at least 10 days prior to your tour time.

It never hurts to ask! Visit our employment page to apply for the best job ever.