All tours require a moderate amount of physical exertion.
Participants are required to have full range of motion, average balance capabilities, use of both of their upper and lower extremities, be able to hear, see and understand verbal commands and hand signals, and must be capable of understanding, retaining and obeying verbal instructions.
Participants must be able to climb stairs on towers up to 80′ high, hike unpaved trails, control the speed of their travel along the zip lines by grasping the cable with leather gloves, and be able to pull themselves along the zip cable several feet in the event they lose their momentum before reaching any given platform.
Zip line canopy tours are not recommended for second and third trimester or high risk pregnancies or guests that have moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations
Please note and understand that our staff and management have the right to refuse anyone participation rights if they do not meet the above requirements or if it is deemed unsafe for them or anyone else in the group. Staff has the final say on participation.
The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms or high winds. However, they will run in the rain and after a storm has passed. Weather may delay the start of a course, but unless the weather is severe and expected to be so for an extended period, the course will not be cancelled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.
Keep in mind that bad weather where you are does not necessarily mean bad weather at our facility.
Bad weather seldom results in cancelled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go.
No refund will be given for a tour missed because of inclement weather.
“No Go” Policy
Please understand that there are no refunds for guests who are unable to complete their chosen course. This is an aerial obstacle course designed to help confront and overcome fears while providing thrills and fun. Parents know their children best. Please consider what this activity is and how your child might react to heights and challenges before purchasing a ticket.
Should you discover that a course is too much for you, you may opt out of completing it. However, please keep in mind that by booking your course you took the slot of another paying guest. The guides scheduled for your course still have to be paid. As such, you will still be charged for your course. Thanks for your understanding of our “no go” policy.
For standard reservations:
- Tours cancelled at least 24 hours in advance are subject to a $20 cancellation fee per cancellation event.
- Tours transferred at least 24 hours in advance are subject to a $10 transfer fee per transfer event.
- No cancellations or transfers within 24 hours.
For group (10+) reservations:
- A 25% non-refundable deposit is required at time of booking, and full payment is due 10 days before the event date.
- Groups cancelled within 10 days are subject to a 50% cancellation fee.
- Groups may be transferred to a different day and/or time with 24 hours notice and a 10% transfer fee.
- No cancellations or transfers within 24 hours.
Tours will run, rain or shine. Unless you are called and informed of a cancellation on our part, assume the tour is a go. Contact us at firstname.lastname@example.org if you wish to confirm a tour. No refund will be given for a missed tour, even due to inclement weather. Tour times may be delayed if a weather system pops up and is expected to pass through quickly, but they will run!
Rights of Refusal
We want you to you enjoy your zip line experience, however we also want you to be safe. For this reason we reserve the right to refuse access to the tours to anyone. If it is determined that a guest’s participation on a course would compromise their safety, the staff’s safety, or the safety of other participants, they will be denied access to the tour.
Being under the influence of drugs or alcohol, demonstrating the inability to understand the rules, failing to obey the rules, being found to be over the weight limit, or determining a physical inability to do a zip line tour are some, but not necessarily all, of the reasons a guest may be denied tour access. The Ark Encounter, Historic Banning Mills, American Adventure Park Systems and their staff will have the final say on any participant going out or continuing on a tour. No refund is available to those refused access to the tour.
We currently offer a small selection of free photos of your group. Our team of experienced guides will capture your Zipline and Aerial Course experiences while you are on the course (this service is not available for other activities). Provide us with your email address and we will send you all the photos taken while on your adventure!
All free photos will be accessible to Screaming Eagle Zip Lines and its affiliates and may be used in advertising materials in accordance with each guest’s waiver. For more information please contact us.
Screaming Eagle Zip Lines does not consider our free photos service a part of your tour package. Occasionally technical failures, weather, or other problems arise. Unfortunately, due to the unreliable nature of this service, we cannot offer any compensation in case of unavailability or poor quality.